Methodology

Our Methodology Puts the Needs of Your Business First

Needs Analysis
Dresser works with you to discover you organization's needs. By understanding your current system(s) in place we are able to better assess the products and services needed to improve your efficiency and productivity as well as decrease costs and errors created by manual recordkeeping, reporting and having multiple systems in place with multiple data entries. Our goal is to understand the costs of your current system and future desired functionality in order to identify and prioritize your real needs.

Summary of Findings
After we have completed the needs analysis we present you with a formal document outlining our findings.

Product Demonstration
From information obtained by our needs analysis and using our summary of findings, we demonstrate how our products can meet the challenges you are currently experiencing. Numerous examples are explored to find the best fit for your organization. We are committed to ensuring the best-possible solution!

Proposal Process
Dresser is committed to accuracy and comprehensiveness in designing appropriate solutions. In most cases, core needs are addressed and if additional functionality is being considered, these items are listed under an options heading. Our professional services are quoted in hours, with an estimated time range to complete. These hours represent the time required to install, setup and train on the major functionality of the system. A good example is, if you are installing a new payroll system, the focus will be on the steps to make sure you are ready for your first live payroll. Once the payroll is functioning, it is time to invest in the additional effort required to use your system to maximum benefit.

Implementation
A major key to a successful implementation is in our methodology. Most implementations fail because of poor planning and haphazard execution. We utilize a very structured implementation and training model to allow you to get up and running with your new HRIS as soon as possible.

We provide our prospects with copies of our implementation checklist, guide and training books so that they see our methodology. Having a structured implementation process put our Abra customers at ease.

There are seven steps to our implementation process. Setup and training is based on our consultants working at your location.

1. Discovery: In the discovery session, our project manager and consultants and your team drill-down on the information gathered during the Business Process Audit and discuss in detail your requirements, structure and the steps necessary to successfully integrate the solution into your environment. This is also the start of creating the timeline, and assigning responsible parties for each step of the project. After the meeting, a finished timeline with dates is forwarded for your approval. It is important that these dates be carefully reviewed, as future changes can cause delays.
2. Installation: Depending on the solution, installation is performed by your IT department, Dresser or both. Some of our products require skill sets that might require Dresser to do the installation.
3. Data Conversion: Implementation of relevant HRMS data from your current systems. After core data is implemented, setup and configuration continues to complete this phase.
4. Review and Testing: An important step in implementation is confirming that the information is accurate and business rules are working properly.
5. Training: Often, we start training sessions with an overview of the system. Through the knowledge gained during setup and review, our consultants refine the steps required to use the system to match your internal processes. These processes are the core of our training classes. Training is focused on the core aspects that prompted the purchase. During this entire process, our consultants record their observations regarding the need for additional training and implementation assistance.
6. Going Live: This is the day your investment begins to pay dividends. Our consultants will be available on-site or via phone to ensure your first day live with your system is a success. Of course, we will have thoroughly reviewed all checklists previously to ensure that everything has been covered.
7. Post Implementation Review: Some time after the go-live, we review how the system is being used. Often we find that valuable functions are not being used most effectively or not at all. Often the solutions we provide change the flow of jobs in order to achieve the best practices you seek. At this point, we provide guidance and remedial training to ensure that you obtain the full value from your investment.

Ongoing Support:
Our goal for each client is a successful, long-term working partnership. To this end, we offer support contracts structured to match your requirements, which can be used for technical support, custom report generation, phone and web-based training, and assistance with software upgrades. We can provide all of these services remotely. We also contact you regularly to address questions you may have.

We invite you to join the more than 800 companies that have trusted Dresser's knowledge and dedication to helping them be more efficient and profitable.

Contact us to learn more.