Sage Abra KnowledgeSync

Automatic Form, Document and Report Delivery and Business Activity Monitoring

Receive Alerts About Important Business Processes with Sage KnowledgeSync for Sage Abra.

Sage KnowledgeSync combines Alerts and Workflow to give you a Business Activity Monitoring (BAM) solution.

With KnowledgeSync, you can monitor your Sage applications (and optionally, incoming email) for business conditions that are important to your organization. Once these conditions are met, KnowledgeSync responds by sending Alerts, by generating and delivering relevant Forms, Documents, and Reports, and by executing Workflow to add or update your applications where needed.

Key Features:

• Monitor data proactively and automatically receive alerts when business conditions are met.
• Receive business alerts automatically via e-mail, fax, pager, PDA, phone, or Web browser.
• Automatically update Sage SalesLogix Contacts, Accounts, and History with important information.
• Schedule, generate, and distribute reports automatically, based on data conditions in Sage SalesLogix.
• Monitor the operating system for events that could adversely affect the usability of Sage SalesLogix.
• Scan incoming e-mail and automatically take actions based on nature and content.
• Analyze, auto-respond to, and auto-forward e-mail.
• Automatically schedule new activities, notify recipients, and record interactions.
• Auto-create support tickets from customers' e-mail.
• Communicate expected response time and progress reports to customers automatically.
• Capture inbound e-mail requests and update existing tickets.
• Notify service managers of overdue tickets or escalated issues requiring attention.
• Leverage automatic business alerts to notify staff of expiring service contracts.
• Protect the confidentiality of service reps' private e-mail addresses.