Why Should you Hire Dresser & Associates?

The most important aspect of your decision on which HRIS vendor will be best for your company is deciding who you feel the most comfortable with and who you feel will most effectively understand your business needs. How can you make that choice if you never meet the implementer?

In most cases individuals doing the demo will not be the same person installing the software. For most software companies the sales process involves sales representatives and then you meet the implementer after the sale has been completed.

We believe that the sales force and the professional service staff need to always be in sync. Therefore, the person responsible for implementation will provide the demo, assuring that all aspects of the solution we show you are "do-able."

Many of our customers tell horror stories of past implementations that they have gone through and the reason for failure was because there was no process identified. A major key to a successful implementation is in our methodology. Most implementations fail because of poor planning and haphazard execution. We utilize a very structured implementation and training model to allow you to get up and running with your new HRIS as soon as possible.

We provide our prospects with copies of our implementation checklist, guide and training books so that they see our methodology. Having a structured implementation process puts our Abra customers at ease.

We maintain the largest number of Abra Certified Trainers and we are dedicated to the continued professional success of our Abra clients.

We have developed and put in place processes and resources that will assist you in maximizing the utilization of your Abra system. We offer comprehensive online seminar series featuring year-round basic through advanced interactive product trainings, providing Abra end user trainings in computer centers near our Abra customers and on-site end user trainings.

Our level of support is unparalleled by any other software vendor. There is nothing more frustrating than waiting for a call back for support. We have developed a cadre of the best Abra consultants. Many are former Sage employees who can assist our customers. We have more certified consultants who are HR/Payroll professionals then any other vendor. This cadre of consultants gives our office a list of 10 seasoned Abra consultants that are available at a moment's notice to provide assistance when our customers are in need of help. With our technology, we can assist our customers within minutes on their own desk top. We can provide you a list of our consultants and their backgrounds. You need this kind of information to make the right choice.

Dresser & Associates provides a dual layer of support in addition to the support you receive from Sage. Customer service coordinators are assigned to each of our Abra customers to maintain constant direct contact. They touch base with our Abra customers to follow up on their support experience and to escalate open issues if required after they have called Sage Tech Support for help. They contact our Abra customers during their implementation process on a weekly basis until they have gone live and they also keep in touch with our customers on an eight week cycle to ensure they are doing well and to make certain they are aware of the resources we are providing, especially free sessions.

Dresser & Associates stands alone in its approach to educating its Abra users in how to maximize the utilization of Abra's functions and features. We provide multiple levels of communications so that you can more effectively utilize your Abra system.

We communicate on a regular basis via emails and faxes to our Abra users. We conduct regular user group meetings and once a year we hold a large user conference. We provide a bi-monthly Abra user newsletter, conduct annual Abra user survey's to solicit Abra user suggestions on how we can better support our Abra clients and we manage a series of seminars throughout the year.

We believe that features are important in any software, but what is more important is utilizing all the features and functionality of the software. Again, we want to emphasize that the most important decision during your selection of a new HRIS system is who will help you utitilze the full functionality of the software.

If you'd like to learn more about Dresser & Associates, please contact us.