Dresser & Associates is Now Part of Net@Work!
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Net@Work | Dresser & Associates
We are extremely pleased to announce that Dresser & Associates has joined Net@Work, one of the most respected Sage Software Partners in North America and an award-winning end-to-end technology solutions provider. You will see very little change relative to your Sage Software support, really just a name change.

Our existing staff will all be joining Net@Work and will continue to provide the excellent level of service and support our customers have come to expect. Our entire team is very excited about joining Net@Work and the ability to bring even more knowledge and resources to all of our clients.

Thank you for your continued business and we look forward to our ongoing relationship.

Mark F. Dresser, Dresser & Associates, Inc | mfdresser@dresserassociates.com
Read Message from Mark Dresser | Read the Full Press Release | Visit Us at www.netatwork.com

Dresser & Associates

How does BPM make effective customer relationship management?

By Ed Reiter | Published October 6, 2010

CRM is the front–line contact with the customer. BPM is the main tool used by the Customer Service or CRM to guarantee the customer experiences is a positive one every time they have a transaction with the organization. Without the correct processes in place, even the best Customer Service Team cannot provide a consistent experience to the organization’s customers. BPM is taking a new role in CRM. A well defined BPM strategy can bring …Read More

Contributed by:


CAASPRE Consulting, LLC
813.649.8250

Posted in Talent management, Training | Comments Off on How does BPM make effective customer relationship management?

BPM Introduction

By Paul Marrero | Published September 15, 2010

I read an article the other day from the Technology Evaluation Centers, http://bpm.technologyevaluation.com, called What is Business Process Management (BPM)?
I found this article to be interesting, not because it is short and to the point. Not because I agree with what was written. The article provides a clear definition and benefits of what BPM is.
The point we want to make is BPM is not about just installing software and everything after that …Read More

Contributed by:


CAASPRE Consulting, LLC
813.649.8250

Posted in Talent management | Comments Off on BPM Introduction

Best Practices when Updating Software Versions

By Ed Reiter | Published September 8, 2010

After 20 plus years of Technical Support experience, there is one thing I have learned. No update to a new version of software goes according to plan. Every configuration or setup is different, and the software developer only takes the default or typical installation, configuration or setup into account when they release a new version. There will always be defects in software because, after all, the developers are human and make mistakes when …Read More

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CAASPRE Consulting, LLC
813.649.8250

Posted in Human Resources | Comments Off on Best Practices when Updating Software Versions

Connecting the Team to the Vision

By Jane Gentry | Published August 24, 2010

If you were to do a thinking assessment of Visionaries, an assessment of what their natural thinking preferences are, you would find that they are future-oriented, holistic, synergistic, intuitive and conceptual. These qualities are what make them natural Visionaries. It is these same tendencies, though, that create a disconnect between them and others in the organization who don’t naturally think this way – and this disconnect can lead to …Read More

Contributed by:


Jane Gentry
877.438.6271

Posted in Talent management | Comments Off on Connecting the Team to the Vision

Case Study: Neighborly Care Network Gets More Efficient and Cuts Costs Going Paperless

By JoAnn Jacobson | Published August 5, 2010

The Challenge: Paper-based processes blocked expansion of services and clients for Neighborly Care Network
The Solution: Having an Electronic Content Management system helped Neighborly improve efficiencies and cut costs by going paperless.
Neighborly Care Network, a Tampa Bay Area not-for-profit, offers services to Seniors aimed at keeping them in their homes and out of nursing homes. Those services include programs like Meals-on-Wheels and …Read More

Contributed by:


Advanced Processing & Imaging
800.430.7011

Posted in Human Resources | Comments Off on Case Study: Neighborly Care Network Gets More Efficient and Cuts Costs Going Paperless

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