Photo credit: 4nitsirk
As a Human Resources professional, have you ever been in a situation where you have a job candidate that looks perfect for a position? He/she has the training, background, and experience to do the work. You hire the individual and he/she appears to be perfect at first, but over time it becomes obvious that he/she is not meeting expectations. What happened?
Another scenario: Perhaps you have two openings for the same …Read More
Photo credit: 4nitsirk
Kevin S. Hickey
Kevin S. Hickey, Ph.D. Management Psychology
Photo credit: homesbythomas
Thinking back to my early days of college, I remember one of the fundamental concepts taught in Marketing 101 was that customer service includes what takes place before, during and after a purchase. Despite this elementary principle being reviewed on PowerPoint slides in lecture halls all over the country, the real world seems to have its own definition of customer service. I’m sure that I am not alone in having …Read More
Photo credit: lumaxart
Good customer service starts with good communication between your organization and the customer. A good way to begin a relationship with a customer is to find out how the customer wants you to communicate with them and then work to improve each and every experience; be-it face-to-face, over the phone, chat, your website, email, or mail. The better the experience the customer has, the better the relationship and the better …Read More
Employers who have made the decision to include transitioning service members, veterans and wounded warriors in their recruitment and hiring initiatives will have an easier time thanks to a new online toolkit made available by the U.S. Department of Labor. The toolkit was developed to simplify the process and to make resources more readily available to employers who currently have a difficult time navigating veterans hiring information.
A …Read More
CRM is the front–line contact with the customer. BPM is the main tool used by the Customer Service or CRM to guarantee the customer experiences is a positive one every time they have a transaction with the organization. Without the correct processes in place, even the best Customer Service Team cannot provide a consistent experience to the organization’s customers. BPM is taking a new role in CRM. A well defined BPM strategy can bring …Read More