Abra User Survey - Win a Kindle!

Help keep Dresser & Associates moving in the right direction by completing our Annual Sage Abra Users Survey! Complete by September 30th to be entered to win!

In an ongoing effort to offer the highest level of support for Sage Abra Users, we are seeking your input. We ask that you and other Sage Abra Users at your company complete this survey. Your input will help us develop and modify resources to help maximize the effectiveness of your Sage Abra system.

What's this thing about winning? You win by telling us the kind of support you want for your Sage Abra system. We design our Sage Abra resources and support structure from the input we receive from you through this survey.

Enter to win by filling out our short survey, and thank you!

Name:*

Phone:*

Company:*

1. How would you rate your satisfaction with our telephone support?ExcellentSatisfiedDissatisfiedVery Dissatisfied

2. How satisfied are you with Sage Abra HRMS HR/Payroll software?ExcellentSatisfiedDissatisfiedVery Dissatisfied

3. How well do Dresser & Associates communicate with you?ExcellentSatisfiedDissatisfiedVery Dissatisfied

4. What is your overall satisfaction with Dresser & Associates?ExcellentSatisfiedDissatisfiedVery Dissatisfied

5. Which of the following have you accessed?

User Portal on Dresser Website
Knowledge Center
Free Monthly Web Training Sessions
Quarterly Sage Abra Newsletter
Sage Abra Phone Support through Dresser & Associates
Abra User LinkedIn Groups

Comments: Please indicate how we can improve these resources:

6. Have you attended any of our User Group Meetings or the recent Sage Abra Conference?Yes
No

If so, please tell us what you have found most helpful and/or how we can improve these meetings?

7. Does your Abra System have all the functionality you need to streamline your processes?Yes
No

If no, please indicate why not:

8. Are you saving the time and/or money that you could with your current Abra Solution?Yes
No

If no, please indicate why not:

9. Is the technology as up-to-date as you would like?Yes
No

If no, please indicate why not:

10. Are you using your Abra Solution because it works or because you have to?Because it works
Because I have to

Comment:

11. Finish this sentence: I wish that Abra had or did a better job

12. Would you like Dresser & Associates to offer more Sage Abra End User Training?Yes
No

If yes, please indicate which topics (i.e. Report Writer, HR Technologies, etc.) would be most useful?

13. Dresser & Associates, in conjunction with several Benefit Consultants has
started to offer seminars that outline new opportunities for benefit cost containment.
Should we continue to offer similar seminars in the future?Yes
No

Please indicate any suggested topics:

a. Regarding your Company's Benefits please indicate if you are...Fully InsuredSelf-fundedUsing a Third Party Administrator

b. Do you have online enrollment capability?YesNoNot Sure

14. Is your payroll supported inhouse or is it outsourced?Inhouse
Outsourced

a. If inhouse payroll please indicate your payroll source.Abra PayrollOther

If Other please indicate:

b. If your payroll is out sourced please indicate service bureau your company uses:ADPAdvantage PayrollInterPayPayChexCeridianSage Pay ServicesOther

If Other please indicate:

c. If you outsource your payroll, do you link your Sage Abra HR with your Payroll Service Bureau?Yes
No

If no, would you like information on how you can link Sage Abra HR and your payroll system, eliminating double entry?Yes
No

15. What accounting package does your company utilize?Mas 90Mas 200Mas 500MIPSolomonPlatinumSBTAcuityMacolaTimberlineACCPACother

Other, please indicate:

15a. Are you receiving adequate support from a Business Partner for your accounting package?Yes
No

15b. Does your payroll solution interface with your GL (accounting package)?Yes
No

15c. Has your company recently installed a new or replaced their financial accounting software?Yes
No

If No, is your company considering a new, replacement or upgraded financial accounting software? If so, what are you assessing?

16. Does your Human Resource system support external employees and/or sites?Yes
No

If yes, please indicate the number of different sites or locations and how you currently support them? For example PC Anywhere, Citrix Windows Terminal Server.

17. How often do you access the Sage Web-based solution center and Knowledge base?Never
Occasionally
Often

Comments:

18. Do you process your Sage Support Renewal through Dresser & Associates so that you
can receive additional support hours from our consultants and the free HR and Legal Hotline?Yes
No

If no, please indicate why not:

19. How can Dresser & Associates better support and assist you as an Sage Abra User?

20. How can Sage improve the Sage Abra products?

21. Is there anything we should contact you about now?

22. Would you recommend Dresser & Associates to your colleagues?Yes
No

If yes, is there someone we should contact about Sage Abra products?

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If you have any questions, please contact Dresser & Associates.

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