Sage Abra Users Survey

In an ongoing effort to offer the highest level of support for Sage Abra Users, we are seeking your input. We ask that you and other Sage Abra Users at your company complete this survey. Your input will help us develop and modify resources to help maximize the effectiveness of your Sage Abra system.

What's this thing about winning? First, you win by telling us the kind of support you want for your Sage Abra system. We design our Sage Abra resources and support structure from the input we receive from you through this survey.

Second, you will have an opportunity to win a $100 American Express Travelers Cheque or "Free Registration" for Sage Summit (the annual users conference, held this year in Chicago).

Enter to win by filling out our short survey, and thank you!

Sage Abra Users Survey

Name:*

Phone #:*

Company:*

Please consider:

Timeliness of returned call.
Knowledge of technician.
Accuracy of information provided.

1. How would you rate your satisfaction with our telephone support?

Please consider:

Does the software meet the needs of your business?
Quality of the product.

2. How satisfied are you with Sage Abra HRMS HR/Payroll software?

Please consider:

Are you aware of new products and upgrades?
Are you aware of upcoming events such as user groups and training classes?
Are you informed about what is going on at Sage Software?

3. How well do Dresser & Associates communicate with you?

Please consider:

Quality of professionalism of our staff.
Services we provide.
Products we offer.

4. What is your overall satisfaction with Dresser & Associates?

5. Which of the following have you accessed?

Sage Abra Tips & Tricks

Free Sage Abra Reports

Free Monthly Web Training Sessions

Quarterly Sage Abra Newsletter

Sage Abra Phone Support through Dresser & Associates

Comments: Please indicate how we can improve these resources:

6. Have you attended any of our User Group Meetings or the recent Sage Abra Conference?

Yes

If so, please tell us what you have found most helpful and/or how we can improve these meetings?

7. Would you like Dresser & Associates to offer more Sage Abra End User Training?

Yes

If yes, please indicate which topics (i.e. Report Writer, HR Technologies, etc.) would be most useful?

8. List your insurance benefit vendors (we are exploring creating connectivity links)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Retirement Plans

10. Do you link your Sage Abra HR with your Payroll Service Bureau?

Yes

If no, would you like information on how you can link Sage Abra HR and your payroll system, eliminating double entry?

Yes

11. What accounting package does your company utilize?

Other, please indicate:

Are you receiving adequate support from a Business Partner for your accounting package?

Yes

Does your payroll solution interface with your GL (accounting package)?

Yes

12. What is your current operating system?

Other, please indicate:

13. Does your Human Resource system support external employees and/or sites?

If yes, please indicate the number of different sites or locations and how you currently support them? For example PC Anywhere, Citrix Windows Terminal Server.

14. Has your company recently installed a new or replaced any of the following?

a. Enterprise Resource Planning software (ERP)

If No, is your company considering a new, replacement or upgraded ERP software? If so, what are you assessing?

b. Customer Relationship Management Software (CRM)?

If No, is your company considering a new, replacement or upgraded CRM software? If so, what are you assessing?

c. Financial accounting software?

If No, is your company considering a new, replacement or upgraded financial accounting software? If so, what are you assessing?

Comments:

15. How can Dresser & Associates better support and assist you as an Sage Abra User?

Comments:

16. How can Sage Software improve the Sage Abra products?

Comments:

17. Is there anything we should contact you about now?

Comments:

18. Would you recommend Dresser & Associates to your colleagues?

If yes, is there someone we should contact about Sage Abra products?

Name:
Title:
Company name:
Email:
Phone:

Fields marked with (*) are required fields.

If you have any questions, please contact Dresser & Associates.
Dresser & Associates respects your privacy and will NEVER share your information with a third party. For more information, see our privacy policy.

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Sage Abra Users Survey

Be a Winner by completing our annual Sage Abra Users Survey!

Enter to win by filling out our short survey, and thank you!